Customer Support
Contact PawGen Pets
Need help with your order, shipping, returns, or choosing the right feeder for your cat? Send us a message and we’ll get back to you as soon as possible.
We usually reply within 24–48 hours, Monday to Friday.
Order Support
Questions about your order, delivery, or tracking? Please include your order number so we can help faster.
Returns & Refunds
If something isn’t right, your order is covered by our 30-day money-back guarantee.
Product Questions
Not sure if PawGen™ is right for your cat? Ask us anything before ordering.
Send us a message
Please include as much detail as possible so we can help you quickly.
Support details
Email
support@pawgenpets.com
Response time
Usually within 24–48 hours
Support hours
Monday to Friday
If your message is about an existing order, please include your order number so we can help faster.
Quick Answers
Before you contact us
Most questions about shipping, tracking, refunds and damaged items are answered below.
How long does shipping take?
Orders are usually processed within 24–48 hours. Delivery typically takes 4–8 business days after shipment.
Where is my order?
Use the “Track Your Order” page in our menu. If your tracking has not updated yet, please allow 24–48 hours for the carrier to refresh it.
Do you offer refunds?
Yes. PawGen Pets offers a 30-day money-back guarantee. If something is not right, contact us and we’ll help guide you through the next steps.
My item arrived damaged. What should I do?
Send us your order number, a short explanation, and any photos of the damaged item to our support email. We’ll help arrange a replacement or refund where eligible.
Can I change my order after placing it?
If you need to change your shipping address or order details, contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.