Shipping policy

Processing Time

All orders are processed within 24–48 hours of being placed. You'll receive a confirmation email once your order has been processed and shipped.

Shipping Time

Delivery typically takes 4–8 business days from the date of shipment, depending on your location. Shipping times are estimates and not guaranteed, as delays can occasionally occur once a package is in transit.

Shipping Costs

We offer free shipping on all orders.

Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Order Issues

If your order hasn't arrived within the expected timeframe, or if you have any questions about your shipment, contact us at support@pawgenpets.com and we'll help sort it out.